Last Updated: June 2025

1. Subscription Refunds

• No Refunds for Active Subscriptions: Since our IPTV service provides immediate access to digital content, we do not offer refunds once a subscription is activated.
• No Refunds for Restream  (If you steal our channels).
• No Refunds for Use Multiple Location (If you are viewing from multiple IPs or different countries with the same username).
• No Refunds for Negative Review (Intentionally posting a negative review on social media or other website, your account will be immediately suspended, and you may be banned from future purchases.)
• Exceptions: Refund requests may be considered only in the following cases:
  • Duplicate payment (accidental double charge).
  • Service failure (prolonged downtime that we cannot resolve within 72 hours).
  • Unauthorized transaction (if fraud is proven).

2. Cancellation Policy

• Auto-Renewal: Subscriptions renew automatically unless canceled at least 24 hours before the next billing cycle.
• How to Cancel:
  • Go to “My Account” → “Subscriptions” → Click “Cancel Auto-Renewal.”
  • You will retain access until the end of your current billing period.

3. Chargebacks & Disputes

• Chargebacks = Account Suspension: If you file a chargeback without contacting us first, your account will be immediately suspended, and you may be banned from future purchases.
• Contact Us First: If you have an issue, email [[email protected]] before disputing with your bank.

4. Free Trials (If Applicable)

• If we offer a free trial, you must cancel before the trial ends to avoid automatic billing.
• No refunds will be given for failure to cancel before the trial converts to a paid plan.

5. Technical Issues & Eligibility for Refunds

Before requesting a refund, ensure:
✅ You have a stable internet connection (minimum 10 Mbps recommended).
✅ You are using a compatible device (Android, iOS, Smart TV, Firestick, etc.).
✅ You have checked our [Help Center] for troubleshooting.

If the issue is on our end, we will either:

• Fix the problem within 48 hours.
• Offer a service credit (if the issue persists).

6. How to Request a Refund (If Eligible)

1. Email [[email protected]] with:
   • Your transaction ID
   • Reason for refund request
   • Proof of issue (screenshots/videos if applicable)
2. We will respond within 7 business days.

7. Changes to This Policy

We may update this policy. Continued use of VBoxTV.com means you accept the latest terms.

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